RCM is so much more than a financial process. It’s the entire patient experience from first contact through final payment. Most companies focus solely on back end billing and collections when time is often better spent improving the patient experience and optimizing the patient work flow to eliminate downstream collections issues. This is where akiro makes a difference. We use our experienced workflow documentation specialists to completely understand the patient journey and work with management, the billing company, or the software vendor to optimize this process in a non-partisan way. At akiro, we use our knowledge and experience to break down the process and optimize or recommend changes:
- Charge Lag Delays (workflow process improvement, multi-disciplinary teamwork, documentation compliance)
- POS Collection Issues (bad debt reduction, collection cost improvement, technology implementation)
- Claim Denials (process, compliance, coding, and contract management)
- Staffing Issues